1 hour ticket response
Timely support is our most essential responsibility and that is why we’ve got a team of accomplished tech support engineers who are eager to provide a prompt response to any question that you might possibly have. Just open your trouble ticket from the Control Panel and we’ll reply within 60 minutes at the latest. Actually, we strive hard and aim for a 20–minute support ticket response time.
A Premium Tech Support Service
Our client support team members possess enormous experience in the Linux cloud hosting packages sector and are qualified enough to supply a fast answer to your problem. If, however, the problem at hand is not within the competency of a tech support engineer, the client support ticket will be forwarded to a developer or administrator for further assistance.
An Easy–to–Browse Help Center
Included in the Control Panel is an easy–to–browse Help Center, which offers a variety of sources of information. You can search through a constantly updated knowledgebase offering web hosting account administration articles and website administration articles, watch the how–to video tutorials or check out our F.A.Q. library.