Customer Support Channels
A 1–Hour Response Guarantee
Each assistance request you send to us will be attended to within maximum 60 min. In case your support ticket or email requires further assistance from a server admin, we will forward it and leave a note to inform you that your case is being worked on. If you order the Administration Services package, all of the tasks included there will be performed at a time of your preference.
A Top–Class Client Support Service
Should you require assistance with our Control Panel or with any of the apps that we have pre–installed on the dedicated web hosting server for you, do touch base with the help desk support team at any moment through the ticketing system. Additionally, if you require assistance managing your dedicated server, you can order our Administration Services package, that includes weekly OS updates, problem troubleshooting and installation procedures, server monitoring and rebooting procedures, backup hard drive storage space, etc.
An Intuitive Help Section
Every Linux dedicated servers hosting package includes our free–of–charge Control Panel, which features an in–depth knowledgebase plus a set of educational video tutorials. Whenever you need help while working with the Control Panel, just click on the Help or Videos buttons in the top right corner.