In the event that you've ever had a cloud hosting account in the past or you have dealt with any kind of online service, you probably know from your personal experience that for a lot of things it is better to talk to a live person over the phone than to exchange tickets or emails. In order to learn more about a service before you buy it or in case something small should be made, for instance, it'll be far easier and quicker to do it live. If you're able to get hold of representatives by phone, it's very likely that you are dealing with an actual hosting supplier, not a reseller. The level of support that you will get over the telephone differs between different companies - from very general issues to expert technical support. Typically most suppliers offer pre-sales assistance and 1st level telephone support, while more complicated technical issues are resolved through e-mail and tickets.

Phone Support in Cloud Hosting

If you decide to employ one of our Linux cloud hosting packages, you will be able to get hold of our customer support team over the telephone for 14 hours a day. We will help you choose the best package for your web sites since we are aware that it is better to discuss this kind of issues with a live person. If you already own an account, we can assist you with your sales/billing questions as well as general issues, even with some technical matters that do not involve a long time or escalation to an administrator as it will be more appropriate to open a support ticket for time-consuming problems and have all the communication in a single place. We now have telephone numbers in the United States of America, Great Britain and Australia, so you'll be able to call the one you prefer and speak with one of our representatives.

Phone Support in Semi-dedicated Hosting

We provide live telephone support 14 hours per day as part of the support services for every single semi-dedicated server package that we offer. Considering the fact that some issues are more complex and time-consuming, you'll have to open a support ticket in case you experience such an issue, still for all of the billing, general or minor tech issues you can always give us a call and we'll help you right away in order to save you the time you'll have to spend on opening a support ticket. Even if you don't have an account yet, you're able to find out whether you can host your websites on our state-of-the-art cloud platform or you are able to receive any other general info on our semi-dedicated services. We now have local numbers in the United States of America, the UK and Australia plus an international number, therefore you're able to call the one which is nearer to your region.