One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud hosting packages come with a 60-minute response guarantee, which implies that no matter what inquiry or difficulty you might have, we’ll always be there to lend you a hand. As it is, it rarely takes more than half an hour to get an issue fixed or an enquiry answered, and this is valid for both pre-sales and technical matters. Our client support staff representatives will be at your disposal 24-7, even on weekends and official holidays, which goes to say that you’ll receive prompt assistance whenever you need it. We are aware of exactly how expensive time can be, so by the time we respond to your e-mail or trouble ticket, we’ll have looked into the issue and, if we haven’t come up with a solution, we’ll provide you with more details on what you have to do on your end, if the case demands it. With our support service, you can rest assured that there will be someone to assist you momentarily, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you post a customer support ticket through your hosting Control Panel or write an email relating to your semi-dedicated server, you’ll receive a reply within 60 minutes max. You can get in touch with us whenever you like with regard to general, technical or billing issues and because of the fact that we’re working day and night, you’ll invariably get support in a well-timed manner. Depending on the specific issue or question, we’ll give you more information, sort out the problem if it has been caused by something that is within our reach or inform you how to proceed if you need to configure a particular setting for a software app that we don’t have access to. You can just forget about waiting for a whole day for each single reply. In reality, in the majority of cases we respond to emails and tickets within twenty to twenty five minutes max.