A live chat is a real-time method of communication between a website hosting company's support crew and its clients. It is a very efficient way to get some information about the website hosting services or have some problem resolved since you're talking with a live agent. The benefits of using a live chat service rather than calling or opening a support ticket are the smaller chance of mistakes at the time you exchange info like usernames or domain names, the more rapid response time since the communication is live plus the fact that you do not have to stay on the chat all the time - you'll be able to do another thing while the representative investigates the issue in question. Also, you are able to be a part of a live chat room from any kind of computer that's connected to the Internet, avoiding the telephone charges that you'll need to pay if you're calling to another country.

Live Chat Support in Cloud Hosting

As we believe that many issues are easily resolved if you speak with a live person, we provide a live chat service for all our potential and current clients. Our chat is accessible every single day and our customer support agents will help you with a variety of questions and situations. If you are not our client yet, you're able to learn more about our cloud hosting plans and the web hosting platform in general so as to be certain that your websites will work properly on our servers. In case you already have an account and you've got some questions or you have any troubles with some of our services, you'll be able to get in touch with us through the live chat and we can provide you with the necessary information or assist you to troubleshoot the problem. You will have to open a trouble ticket for certain troubles which need longer time or the expertise of a system administrator, still for numerous basic troubles you will receive help on the spot.

Live Chat Support in Semi-dedicated Hosting

We supply live chat support as part of our services, so that any time you have any questions about our Linux semi-dedicated packages, you'll be able to talk with our customer care team at any moment no matter if you've already obtained your account or not. Generally, the chat service is for billing, pre-sales and general questions and problems, but we're able to assist you with quite a lot of tech questions as well. We will help you choose the optimal package for your sites in case you do not have an account yet, we can answer all of the billing questions or concerns you have or we can assist you with installing your new e-mail address on your personal computer or smart phone - all the aforementioned will be done quickly as our live chat service is online all day long, every single day. Any time you need assistance, you can chat with a representative and save a long time.