Integrated Ticketing System in Cloud Hosting
In contrast with what you may find with numerous other web hosting companies, the trouble ticket system that we are using with our Linux cloud hosting packages is an indivisible part of the Hepsia Control Panel, which comes with all accounts. You won’t need to remember different log-in names and passwords, as you will be able to manage both your tickets and the web hosting account itself in a single place. So, in case you’ve got a query or confront a difficulty, you can touch base with our help desk support team momentarily. Our system comes with a smart search functionality. This goes to say that even in case you have submitted a plethora of tickets through the years, you will be able to find the one that you want in no time. On top of that, you can read knowledge base suggestions for resolving commonly faced difficulties.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve got a semi-dedicated server account with our company and you’d like to get in touch with our customer support staff representatives, you’ll be able to submit a support ticket directly from your Hepsia Control Panel instead of going through a completely different help desk support platform as you’ll have to do with the vast majority of web hosting providers on the market. Our integrated trouble ticket system will permit you to submit a new ticket without any difficulty and to go through older tickets using an intelligent search filter. In addition, you’ll be able to read the relevant knowledge base articles that our system will present you with on the basis of the category that you pick for your new ticket. You can do all these procedures without leaving your Hepsia Control Panel at any time, which suggests that if you encounter any predicament or have an inquiry, you can contact our support engineers and fix the issue at hand in less than sixty minutes via one platform.