The availability of the customer and technical support that a cloud hosting company offers will tell you a lot for the services that they offer as well. In case you are allowed to use only emails or tickets, you have most probably found a reseller and not the website hosting supplier. When this is the case, you will probably have to wait for a few days in order to get a problem resolved since the reseller may not be checking their communication regularly or they may have to consult with the actual web hosting company for additional assistance. If the supplier provides you with several ways of communication with fast response time that are available at any time, they are almost certainly the top provider, not only a reseller. Which means that you'll enjoy timely assistance and top-notch support because they'll have direct access to the servers where your account is. Whatever the issue - technical or sales, it is generally much better to get hold of your hosting company directly through your preferred way of communication.

24/7 Customer Support in Cloud Hosting

The customer and technical support services for our cloud hosting packages are twenty-four-seven, which means that you can forget about waiting for a few days to get assistance. If you aren't our client yet, you can call us, chat with an agent or send an e-mail message. If you already have an account, you're able to open a support ticket on top of the other three options for contact. You'll be able to choose the most appropriate way to contact us based on where you are or what hardware you use. We will help you for almost any hosting-related query that you have or issue that you could encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you could open a ticket, but even in this situation the max response time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Hosting

You can try out our support services even before you get a semi-dedicated server account from us as we have telephone and live chat support for billing, pre-sales and basic questions. Our agents will assist you to find the ideal plan or offer you details about our servers, in order to confirm whether the system requirements for your sites are met. When you're a current client, you will also be able to get in touch with us via electronic mail or via our ticketing system, that is accessible from the Hepsia website hosting Control Panel. We guarantee that when you use these 2 methods of contact, you'll get a response within no more than 1 hour and that’s 24/7, which includes weekends and public holidays. If you've used the web hosting services of other service providers, even large ones, you will be able to compare the response time due to the fact that it often takes an entire day for them to handle a support ticket.

24/7 Customer Support in Dedicated Hosting

All of the dedicated server packages that we offer feature 24/7 support via various methods of communication and with a 1-hour maximum answer time warranty. In case you want to find out more about the packages or you have various general or billing questions, you will be able to call one of the local numbers we have around the globe or you may use our live chat support and speak to a live agent. For solely tech difficulties that require some help from a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you could send an email, as these channels are more appropriate to track a specific matter. The response time for them rarely surpasses half an hour, so that you can forget about waiting for a full day to get assistance. The support service is available for all the server-related matters, which includes the pre-installed software. In the event that you want assistance for third-party apps, you can consider acquiring the Managed Services upgrade that we supply with all plans.